This Privacy Policy explains how Zurich Insurance Company Ltd ("Zurich, we, us, our") will use your personal information when you use this website. We will be the 'data controller', i.e. we will be responsible for decisions about how your data will be processed, for the purposes of data protection legislation.
When you use our website, we will collect personal information about you including, as applicable, your name, contact name, company name and address, job title, telephone number and email address. Examples of where we get this information from include when you write, email or telephone us, when you register to use our platform, to manage your account, or when you report a problem.
When you give us personal information on other individuals this will be used to provide them with a quotation and/or contract of insurance and/or provision of financial services. By providing this information, you confirm that you have that person's permission to do so. More information about this can be found in the ‘How do you use my personal information’ section.
We also collect information about the way you browse our website. When you visit our website, we automatically collect information about your browsing session, for example your IP address and what type of device you are using, e.g. a computer, a smart phone or a tablet. We also record the pages you view during your visit. However, we will not use this information to identify you personally. We will also collect your contact information when you report a problem with our website or manage your account.
The reason we collect this information is so we can improve the way our website works for our customers and for systems administration purposes. Our websites also makes use of cookies, which are small text files that are downloaded to your device for a limited period of time. Cookies serve a variety of functions which include sharing your usage information with carefully selected media agencies for the purpose of targeting our advertisements on other sites, including social media. We will not link information collected from the use of these cookies to personal information that we hold about you. For more information about how we use cookies, and for guidance on how you can control the operation of cookies on your device, please read our cookie policy.
When you use our website, we need to share the personal information you have given us for the purpose of providing you with the goods and services you have requested, for example:
We may also disclose your personal information in response to a request from law enforcement/regulatory authorities or other government officials, where required or permitted by law.
We will collect and use your personal information:
(i) where the processing is necessary in connection with providing you with the service you have registered for;
(ii) to meet our legal or regulatory requirements;
(iii) for our "legitimate interests". It is in our legitimate interests to collect your personal information as it provides us with the information that we need to provide our services to you and your customers more effectively, and providing you with information about our products and services as appropriate. We will always ensure that the amount of information that we collect collected and the extent of our processing activities do not go beyond what is required to meet this legitimate interest.
We may have included links on our website to other sites that you may find useful. These websites will all have their own privacy statement which will differ from ours. Therefore, please ensure when you click on any of the links, that you read the privacy statement located on the website you have selected. Any websites connected with this site are not within our control.
Where you arrived on our website via a link from a third party website, for example, a cashback site or comparison site, we may be required to pass your personal information to the third party. Please read the privacy statement provided by the third party website to make sure that you understand how they will process your information.
Where we transfer your personal information to countries that are outside of the European Economic Area (EEA), we will ensure that it is protected and that the transfer is lawful. We will do this by ensuring that the personal information is given adequate safeguards by using 'standard contractual clauses' which have been adopted or approved by the European Commission, the EU-US Privacy Shield Framework or other solutions that are in-line with the requirements of European data protection laws.
You can get a copy of our security measures for personal information transfers from our Data Protection Officer at:
Zurich Insurance Group
Unity Place
1 Carfax Close
Swindon
SN1 1AP
or by emailing the Data Protection Officer at GBZ.General.Data.Protection@uk.zurich.com.
We will retain and process your personal information for as long as necessary to meet the purposes for which it was originally collected, as outlined in this policy and in our cookie policy. These periods of time are subject to legal, tax and regulatory requirements or to enable us to manage our business.
You have a number of rights in relation to how your personal information is processed by us. We have set out an overview of these rights below. These rights are not absolute and will apply, subject to certain conditions, as set out in applicable data protection legislation. Your rights may include:
If you wish to apply any of your rights, please use your usual contact route or find the designated point of contact for each of our areas on our contact us page.
Please be ready to quote your company name and address as provided when you registered for our services, as this will assist us in dealing with your request.
If you do not provide us with the required personal information, we will not be able to provide you with the services you requested.
If you have any questions about this Privacy Policy, in the first instance you can write to our Data Protection Officer at:
Zurich Insurance Group
Unity Place
1 Carfax Close
Swindon
SN1 1AP
or by emailing the Data Protection Officer at GBZ.General.Data.Protection@uk.zurich.com.
If you are concerned about how we process your personal information, or are not satisfied with our handling of a request you have made in relation to your rights, you can make a complaint to the Information Commissioner's Office at this address:
First Contact Team
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow,
SK9 5AF
You also have the right to seek a judicial remedy before a court.
Zurich Group means Zurich Insurance Group Ltd, and its direct subsidiary companies (as defined by the Companies Act 2006) and branches of such subsidiary companies from time to time.
We suggest that you print a copy of this policy for your records. We may amend this Privacy Policy from time to time, for example to keep it up to date or to comply with legal requirements, and any such amended policy will only apply from the time of amendment.