Accessibility
Accessibility at Zurich
At Zurich UK, we aim for our services and websites to be accessible and easy for everyone to use. We offer choices in how you receive information and a range of ways to get in touch with us, so we can fully meet your communication needs. If you have a different need that’s not covered here, please let us know when you contact us.
We believe everyone should benefit from accessing the digital world, and we are continuously working to improve our web accessibility by following the Web Content Accessibility Guidelines (WCAG). We’re always open to feedback. If you have any suggestions, just click on the 'feedback' tab on the side of the page and let us know.
Communication preferences
If you prefer a different way to receive information or contact us, we’re here to support you. If you need help, you can reach us by calling us or through Live Chat found throughout our website. We've suggested some options that might help, but if you have specific preferences or requirements—such as those related to neurodivergence, like autism or ADHD, or a health condition like dementia—just let us know.
If you are a British Sign Language (BSL) user
We’ve partnered with SignLive to give you access to an online professional British Sign Language interpreter free of charge.
If you have difficulty speaking or hearing on the phone
You can use this service by downloading the Relay UK app. If you're using a textphone, enter 18001 before the number you want to dial.
If you need information in a different format or if you need assistance in a language other than English
If you would like help completing forms or need information in a different format - for example, if you have a visual impairment, if English is not your first language, or if you have specific needs related to a health condition - please let us know so we can help.
Digital accessibility
Customising your web experience
There are many different ways to browse our website. You can search AbilityNet’s website for ‘how-to guides’ to adapt your phone, computer, or tablet to meet your needs. (Zurich is not responsible for the content on external websites.)
We’ve made every effort to make our sites in the Zurich Group as web accessible as possible. If you need further help, please get in touch.
Accessibility guidelines
At Zurich, we follow internal accessibility guidelines aiming to meet AA standards of WCAG 2.1 as a minimum.
We welcome your feedback on any aspect of the accessibility of Zurich websites, please contact us by email:
Support and wellbeing
Life can throw all sorts of challenges at us, and we understand that no one is immune to them. Unexpected events can affect any one of us, often in different ways, and there will be times in most of our lives when we’ll find ourselves in need of a bit of extra help and support.
If you are struggling with money worries, your mental health, or following an unexpected life event, we want to understand how we might be able to help. When you get in touch with us, please let us know so we are best placed to give you the support and service you need.
If you are a life insurance customer, read more about how Zurich Support Services could help with anything from daily worries to major life events.