Travel insurance

We’re currently not offering Travel insurance quotes or policies. For changes to your policy please get in touch with the travel insurance company who you purchased your policy from. You'll be able to find their contact details in your policy documents.

How do I make changes to my policy?

Please refer to your policy booklet or other material online to find out how to make changes to your policy.

How do I make a claim?

If you already have travel insurance with one of our partner brands and want to make a claim please visit their website where you can find contact details or check the policy documents sent to you when you took out cover.

I require emergency assistance, what should I do?

If you already have travel insurance with one of our partner brands and you need emergency assistance whilst travelling please visit their website where you can find contact details or check the policy documents sent to you when you took out cover.

I have a pre-existing medical condition, how will this affect my cover?

If you have any pre-existing medical conditions, the Money and Pension service (MaPs) can give you with a list of specialist insurers. Visit MaPs online, or call them on 0800 138 7777, Monday to Friday 8am-6pm.

I prefer to use a broker, how can I find out more?

If you’d prefer to make your own arrangements with the help of a broker you can call British Insurance Brokers' Association on 0370 950 1790, Monday to Friday 9am-5.30pm, or visit the BIBA website.